When it comes to running a successful business, having access to high-quality managed IT services is essential. Not only can these services provide a cost-effective replacement for in-house IT, but they can also have a major influence on your business plans. According to a CompTIA survey, approximately half of companies working with an MSP reduced their annual IT costs by up to 25 percent, while another 33 percent saved up to 50 percent and 13 percent reported saving more than 50 percent. But how can businesses ensure that their IT services are cost-effective? To start, they must have access to the right tools and staff.
Having a dedicated support staff available by phone 24 hours a day is essential for customer service. Additionally, companies should invest in new technologies and training their IT team on these technologies. This will help them stay ahead of the competition and position IT as a function that will lead the company during the recession and beyond. ITIL is also an important factor when it comes to providing quality IT service management (ITSM) services for customers.
Companies should also consider limiting the daily demand for services and applications, such as maintenance, and moving from on-site support to remote support. This can result in significant cost savings without even touching the project portfolio or renegotiating contracts. Finally, businesses should look into offering online courses for employees. This is the most cost-effective way to provide training and can be taken at the employee's pace and schedule.
With Essential Tech's managed IT services, businesses can quickly adapt to changing conditions with a minimum contribution of resources. In times of crisis, when companies need to make significant cost reductions, CIOs must assess the strategic context of their company to understand where cuts and investments are needed. By proactively working with the CEO and top management, CIOs can generate savings that ensure business continuity and can be reoriented towards investments that fit new business priorities.